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Technical FAQs

Region and format

All of our DVDs are formatted in region 1, NTSC standards. This means that they will play on US and Canadian TVs and DVD players. Residents outside of North America can use these products with specially formatted DVDs players.

 

General DVD Playback Issues



Check to see if there are small scratches or fingerprints on the DVD, sometimes these can be hard to see and can affect playback. Even brand new disks out of the box sometimes have dust, so cleaning them may help.

Another thing to keep in mind is that DVD Players (even brand new ones) sometimes have firmware updates - some machines may play one DVD but not another; there have been problems reported playing "blockbuster" hollywood titles on various players, even if the same player could play all other movies. (We know of a DVD which goes so far as to print a lengthy disclaimer in its packaging that concludes, if you have a problem, call your DVD Player manufacturer, it is not the DVD makers problem). Usually this is because DVD Player Manufacturers are not fully complying with DVD Specifications. 

A related issue is that DVD Players (certain brands in particular) have a limited life before they start "acting up". We have seen this happen, and by the end had to pry older players open to return DVDS to Blockbuster. (Sometimes unplugging a player will also help to clear up issues.)

Also check to make sure the batteries in your remote control are okay, and that you are using the proper remote for the DVD Player. (Sometimes this is in fact what is causing the playback issue or "my DVD does nothing after I put it in the player.")

The DVDs are designed to be used with the remote control (not any buttons on the DVD Player), and the north, south,, east, west buttons should be used to navigate and the button in the middle of them to move to the next menu. 

Of course if these sugesstions do not help, pleasecontact us for further assistance or a replacement. It is rare that there is a bad DVD, but if it occurs, we will make sure to get you up and running.

 

I am having problems playing 15 Minute Office Yoga on my computer.

 

If your computer does not have QuickTime already installed, you will need to install it. The QuickTime installer is included on the CD-ROM. The CD-ROM will work fine if you have QuickTime already installed. If you do not have QuickTime installed you will get a "script error" when you play the CD-ROM. Instructions for Installing QuickTime for PC users:

1) After putting the CD-ROM into the computer, the yoga program will boot automatically. Exit the program, but keep the CD-ROM in the computer.

2) Go to "My Computer" and right click on the CD-ROM. Select "Open"

3) Double Click on QuickTime CD Installer

4) Double Click on QuickTime Installer (not on the QuickTime Installer Cache)

5) Follow the instructions for installation and when it asks for a registration code, just press "ok"

Macintosh users will have QuickTime installed. Please note that 15 Minute Office Yoga will not run on OSX. An OSX version will be available soon.